Privacy policy

Privacy Policy

Last updated: November 4, 2025

Arielys operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Arielys is powered by Shopify, which enables us to deliver these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of our Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described below.

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies, relates to, or could reasonably be linked to you or another person. Personal information does not include data that has been anonymized or de-identified.

We may collect or process the following categories of personal information (including inferences drawn from such data), depending on how you interact with our Services, your location, and as permitted by applicable law:

Contact details – such as your name, billing and shipping address, phone number, and email address.
Financial information – including payment card details, financial account numbers, transaction information, and payment confirmations.
Account information – such as your username, password, preferences, and settings.
Transaction information – including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
Communications – including any information you share when contacting our customer support team.
Device information – such as your IP address, browser type, device identifiers, and network information.
Usage information – including data on how you browse, navigate, and interact with our website and Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you – when you create an account, place an order, contact us, or interact with our Services.
Automatically – through cookies, analytics tools, and similar technologies when you visit our website.
From service providers – who collect and process information on our behalf (e.g., payment processors, logistics providers).
From partners or third parties – such as advertising networks or data analytics providers.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Provide, tailor, and improve the Services: To process orders, fulfill shipments, manage your account, facilitate returns, and personalize your shopping experience.
Marketing and advertising: To send promotional communications, display personalized ads, and recommend products based on your preferences and browsing activity.
Security and fraud prevention: To authenticate accounts, detect and prevent fraud or malicious activity, and maintain the safety and integrity of our Services.
Communications: To provide customer support, respond to inquiries, and maintain our relationship with you.
Legal compliance: To comply with applicable laws, respond to lawful requests, and enforce our terms and policies.

How We Disclose Personal Information

We may share your personal information with trusted third parties in the following cases:

With Shopify and other vendors who support our operations (e.g., payment processing, IT management, data analytics, shipping, and customer support).
With marketing and business partners for advertising or promotional purposes, consistent with your preferences and applicable laws.
With affiliates or within our corporate group for internal business purposes.
With third parties when required by law, in connection with business transactions (e.g., mergers or acquisitions), or to protect our rights and users.
With your consent or at your direction (e.g., social media integrations, gift shipments).

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes certain data about your access and use of the Services to help us operate and improve them.

Information you submit through our store may be transmitted to Shopify or its affiliates in other countries. Shopify may also use aggregated data from multiple merchants to improve its platform. In such cases, Shopify acts as the data controller for that processing.

For more information about Shopify’s privacy practices and your rights, please visit the Shopify Consumer Privacy Policy or exercise your data rights through the Shopify Privacy Portal.

Third-Party Websites and Links

Our website may include links to third-party websites. We are not responsible for the privacy or security of these external sites. We encourage you to review their privacy policies before submitting any personal information.

Information shared on public or semi-public platforms, such as social media, may be visible to others and used according to their respective privacy policies.

Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below so we can delete it.

Security and Retention of Your Information

While we take reasonable steps to protect your personal information, no system is entirely secure. Please avoid sending sensitive information through unencrypted or unsecured channels.

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Right to access / know
Right to delete
Right to correct
Right to data portability
Right to opt out of the sale or sharing of data for targeted advertising

You can also manage your communication preferences at any time by unsubscribing from promotional emails. You may still receive non-promotional messages related to your account or orders.

To exercise your rights, contact us using the information below or visit Shopify’s Privacy Portal.

We may verify your identity before processing your request, as required by law. You may also designate an authorized agent to make requests on your behalf with proper authorization.

Complaints

If you have any concerns about how we handle your personal information, please contact us using the details below. You may also have the right to contact your local data protection authority.

International Transfers

We may transfer and process your information outside of your home country. When we do, we rely on recognized data transfer mechanisms such as the European Commission’s Standard Contractual Clauses or their UK equivalents to ensure adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, operations, or legal requirements. The revised version will be posted on this website with an updated “Last updated” date.

Contact

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: hello@arielys.com